Frequently Asked Questions
Everything you need to know about ordering, delivery and payment at Pance Gifts.
Is same-day delivery available?
Yes, we offer same-day delivery across Riyadh and major cities in Saudi Arabia.
What payment methods are accepted?
We accept mada, Visa, Mastercard, Apple Pay, STC Pay, plus Tabby and Tamara installment payments.
Which areas do you deliver to?
We deliver to all districts of Riyadh and major cities across Saudi Arabia.
Can I order without creating an account?
Yes, you can check out as a guest without registering, and track your order using the order number.
How can I track my order?
You can track your order status from the orders page in your profile on the website or app, or via the order-tracking link using your order number.
Can the recipient complete the delivery address themselves?
Yes — if the gift is a surprise you can order without an address, and we send the recipient a link to set their own location and address.
Can I add a gift card with a personal message?
Yes, you can add a gift card with your personal message at checkout, delivered together with the gift.
Do you offer recurring flower subscriptions?
Yes, we offer weekly and monthly subscription packages with floral arrangements delivered on a recurring schedule.
Can I choose the delivery date and time?
Yes, you can select the delivery date and a suitable time slot from the available slots at checkout.
Does Pance have a wallet balance?
Yes, you can top up your wallet from your profile and use the balance on future orders.
Can I save my occasions and get reminded?
Yes, you can save your occasions (birthdays, anniversaries and more) in your profile to receive reminders before they arrive.
How do I contact customer service?
You can reach us via WhatsApp or our official Instagram and Twitter accounts (linked in the website footer).
