Question 1

Is same-day delivery available?

Accepted Answer

Yes, we offer same-day delivery across Riyadh and major cities in Saudi Arabia.

Question 2

What payment methods are accepted?

Accepted Answer

We accept mada, Visa, Mastercard, Apple Pay, STC Pay, plus Tabby and Tamara installment payments.

Question 3

Which areas do you deliver to?

Accepted Answer

We deliver to all districts of Riyadh and major cities across Saudi Arabia.

Question 4

Can I order without creating an account?

Accepted Answer

Yes, you can check out as a guest without registering, and track your order using the order number.

Question 5

How can I track my order?

Accepted Answer

You can track your order status from the orders page in your profile on the website or app, or via the order-tracking link using your order number.

Question 6

Can the recipient complete the delivery address themselves?

Accepted Answer

Yes — if the gift is a surprise you can order without an address, and we send the recipient a link to set their own location and address.

Question 7

Can I add a gift card with a personal message?

Accepted Answer

Yes, you can add a gift card with your personal message at checkout, delivered together with the gift.

Question 8

Do you offer recurring flower subscriptions?

Accepted Answer

Yes, we offer weekly and monthly subscription packages with floral arrangements delivered on a recurring schedule.

Question 9

Can I choose the delivery date and time?

Accepted Answer

Yes, you can select the delivery date and a suitable time slot from the available slots at checkout.

Question 10

Does Pance have a wallet balance?

Accepted Answer

Yes, you can top up your wallet from your profile and use the balance on future orders.

Question 11

Can I save my occasions and get reminded?

Accepted Answer

Yes, you can save your occasions (birthdays, anniversaries and more) in your profile to receive reminders before they arrive.

Question 12

How do I contact customer service?

Accepted Answer

You can reach us via WhatsApp or our official Instagram and Twitter accounts (linked in the website footer).